Site directory

Everything on HVACSoftware.com.

Explore every part of the HVAC operating system—from the first call and dispatch board to back-office work, marketing, and fleet.

01 pages

Overview

HVACSoftware.comSee the complete AI operating system for HVAC contractors.

16 pages

Front office

Front officeRun calls, messages, bookings, dispatch, and scheduling from one connected front office.
Unified InboxKeep customer calls, texts, and follow-up context together for the whole office.
Contact CenterGive service teams one workspace for inbound and outbound customer conversations.
Answering service vs AI receptionistWhat an answering service and an AI receptionist each leave behind after the call, and how to test both.
What missed calls costHow to count the calls your shop loses to voicemail, price them with your own numbers, and keep missed callers from booking elsewhere.
Why calls don’t land as job recordsWhat one inbound call should write to customer, location, equipment and job records, why answering services stop at a message, and a test call to check.
Voice AgentsAnswer HVAC calls around the clock with AI agents connected to real service workflows.
What an AI receptionist booksWhat an AI receptionist can leave on your dispatch board after a call, from an assigned job to a note, and the test calls to run.
Why after-hours calls hit voicemailWhy weekend and holiday calls roll to voicemail, with a safety-first triage table, a routing matrix by call type and a holiday setup checklist.
Why calls overflow in peak seasonWhy HVAC phones overflow in a heat wave or cold snap, with a safety-first overflow rulebook, a comparison of overflow options and a pre-season setup checklist.
How emergency calls reach a techFour triage levels for AI call answering, a safety-first path for hazard calls, the escalation chain to a technician and the caller's confirmation.
How an AI receptionist spots membersWhat an AI receptionist should check before it treats a caller as a customer or member, what to do on an uncertain match, and how commercial calls map to the right agreement.
How an AI receptionist qualifies leadsWhat an AI receptionist should ask to flag a replacement lead, how to set an equipment-age cutoff, and how to check the service area by ZIP code before anything is booked.
How an AI phone agent quotes feesWhat an AI phone agent should say about your posted diagnostic fee and trip charge, how the agreed fee should follow the job, and what happens when a caller says no.
Online BookingLet customers request and book HVAC service from the web without waiting on hold.
Scheduling softwareWhat HVAC scheduling software with online booking should do, what happens after a customer clicks Book, and how to choose by team size and workflow.

12 pages

Operations

08 pages

Back office

09 pages

Growth

04 pages

Company