# Front office for the HVAC shop | HVACSoftware.com

> Leads land in one inbox. Voice agents, contact-center flows, and booking write the same job. The AI dispatcher proposes; a person applies it. Book a demo.

*Markdown mirror of https://hvacsoftware.com/front-office/ — Front office.*

**Front office for the HVAC shop.**

Intake writes the job the board already knows — so the office that books it and the truck that runs it never diverge.

One native job. Office to dispatcher to back office.

## Every lead lands in one thread.

Bring Angi, Thumbtack, the website, SMS, and the phone into one thread so the office works the lead once.

Fold every side channel into the same HVAC job — not a lead in one tool and a visit in another.

[Open unified inbox](https://hvacsoftware.com/front-office/unified-inbox/)

## Voice CSR takes the first pass.

Run inbound and outbound voice as the CSR surface — press-1 trees are what the agent replaces, or the flow it already sits on.

Take the no-cool, or work an unsold list, and write the job instead of a transcript someone retypes.

[Open voice agents](https://hvacsoftware.com/front-office/voice-agents/)

## The desk hosts agents and people.

Configure the flows that hold both. A voice agent or a person on the desk writes the same job.

Put no-cools, memberships, and after-hours on one contact-center record the truck will open — not a phone stack the office reconciles later.

[Open the contact center](https://hvacsoftware.com/front-office/contact-center/)

## Customers book a window the shop can keep.

Let a customer pick a slot by service area, zone, and tech capacity — a clean booking that is already a job, before it hits the board.

Attach the property and the zone before anyone retypes the window onto dispatch.

[Open online booking](https://hvacsoftware.com/front-office/online-booking/)

## The AI dispatcher is the brain of the job.

Front office intake writes the same job. The AI proposes who takes it and when; a person still applies the dispatch.

Nothing goes to the field until the shop says yes. That applied assignment is what back office and the truck run.

[Open the AI dispatcher](https://hvacsoftware.com/ai-dispatcher/)

The gain is one native job object from front office through the dispatcher into back office — not an Avoca layer on another platform, not a ProBook overlay the office reconciles later.

## Scheduling, quotes, and the property stay secondary here.

They live on the same record. This page owns intake to the board.

- [Scheduling](https://hvacsoftware.com/front-office/scheduling/)
- [Quotes / estimates](https://hvacsoftware.com/front-office/quotes-estimates/)
- [CRM + equipment history](https://hvacsoftware.com/front-office/crm/)
- [Back office](https://hvacsoftware.com/back-office/)

## See intake write the job. Book a demo.

A walkthrough of the inbox, a voice turn, the contact-center desk, a booking, and the dispatcher proposing — a person still applies it. One conversation, not a self-serve signup.

### Who this is for

- **Residential** — Run every lead into one thread and let the board see the same job.
- **Commercial** — Keep voice agents and bookings on the record the truck opens.
- **Enterprise** — Govern intake across branches so every location writes the same kind of job.

### What a demo covers

- **Unified inbox** — Angi, web, SMS, and the call in one thread.
- **Voice agents** — Inbound and outbound — press-1 is what they replace or sit on.
- **Contact center** — Flows that host agents and people on the same job.
- **Online booking** — A window by zone and capacity — already a job.
- **AI dispatcher** — The AI proposes. A person still applies it.

### What we ask in the first conversation

1. Where do Angi, forms, texts, and calls land today?
2. Does a voice agent write the job, or a second ticket?
3. Does a booking become a job the dispatcher can propose on?

[Book a demo](https://calendly.com/jeel-fieldcamp/30min)

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